General Questions
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ALLON is a luxury ready-to-wear brand created by Yohan Allon. We design every piece in our collection with a focus on unique and timeless fashion, crafted exclusively for our clients.
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We operate exclusively online, ensuring that every piece is created specifically for our clients. We don't have physical stores or showrooms, but we do organize POP UP stores in different locations once a month. Stay tuned for updates by following us on Instagram @allonparis.
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You can reach our customer support team by emailing contact@allonparis.com. We aim to respond within 24 hours.
Shipping & Delivery
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Since each piece is individually crafted for you, delivery times may vary. Typically, you can expect your order to be delivered within 10 days. For precise delivery estimates, please contact our customer support team.
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We offer a standard delivery charge of 9.95€. However, for orders totaling 160 euros or more, we provide free delivery.
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Yes, we offer free shipping for orders over 160€.
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Yes, we ship our products all over Europe.
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Below is the list of countries where we deliver:
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Denmark
- Estonia
- Finland
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Netherlands
- Portugal
- Spain
- Switzerland
- Turkey
- United Arab Emirates
- United Kingdom
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Payments & Safety
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Yes, we take the security of your payment information seriously. Our website uses industry-standard encryption to protect your data, and we do not store your payment details after your transaction is complete.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express. You can find a list of accepted payment options during the checkout process.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within 15 days after the purchase is made.
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.